Earlier today we switched short codes in response to the outage on the 41411 short code. We’re happy to say that the issues have been resolved and we have switched all of our polls back to the 41411 short code.

We realize at Poll Everywhere that reliability is a huge deal for this type of application; our customers simply can’t afford even a second of down-time during their presentations. It just has to work. In response to today’s incident we are going to invest a lot of time and money in building a more reliable and redundant infrastructure that will include multiple text message short codes from different providers.

As always, we believe the least we can do is be open about any problems that come up at Poll Everywhere and keep you informed.